We’re excited to roll out a powerful new update that puts more control and automation into your hands for managing incoming conversations across all supported channels — Web, WhatsApp, Instagram, Facebook Messenger, Telegram, and SMS.
🔧 What’s New?
You can now predefine default settings for incoming conversations at both the Channel and Account level:
✅ Default Department Assignment
👨💼 Default Agent Assignment
🏷️ Default Status Setting
This means every new incoming message will automatically follow your predefined routing logic — helping your team respond faster and more consistently.
⚙️ Added Support: Automatic Round-Robin Agent Assignment
In addition to the Manual Assignment method, you can now enable automatic Round-robin distribution of conversations among available agents within a department.
🚀 Benefits of the Update
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Faster Response Times: Conversations are instantly routed to the right department and available agent — no manual intervention needed.
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Improved Organization: Maintain a clean and consistent workflow across all your messaging channels.
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Better Team Collaboration: Round-robin ensures fair load distribution among agents, reducing burnout and improving morale.
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Higher Customer Satisfaction: Customers connect to the right person faster, with fewer delays and misroutes.
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Scalability Made Easy: Whether you’re handling 10 or 10,000 messages, the automated routing keeps your support flow efficient.
🎯 This update is perfect for teams aiming to improve first response time, eliminate manual bottlenecks, and scale operations across multiple channels.
Try it out today from your ChatMaxima dashboard and supercharge your support operations!
We’ve added support for the latest AI models to supercharge your assistants in ChatMaxima Studio!
🔹 Newly Supported Models:
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Gemini 2.5 Preview (06-05) – Experience Google's newest update with improved reasoning and response quality.
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Grok-3 – Leverage xAI’s most capable model for dynamic, intelligent interactions.
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Grok-3 Mini – A lightweight alternative focused on speed and efficiency.
🔍 How to Use:
Go to ChatMaxima Studio → Create / Manage Chatbot → MaxIA AI Assistant, then choose your preferred model under Model Selection.
Experiment, compare, and choose the model that best fits your assistant's tone and use case!
ChatMaxima now supports Model Context Protocol (MCP), enabling structured and context-aware communication with AI models. This update includes real-time streaming capabilities via Server-Sent Events (SSE), ensuring faster and more interactive responses. Authentication is supported through both HTTP Headers and Bearer tokens, providing a secure and flexible integration path.
MCP support allows developers to build richer conversational experiences by maintaining context across interactions. With this release, ChatMaxima becomes more powerful for orchestrating AI agents and managing dynamic conversations. The implementation is designed with scalability and enterprise-readiness in mind.
Whether you're deploying internal tools or customer-facing agents, MCP support improves reliability and context handling. Available now for all enterprise and developer accounts, this update sets the stage for the next generation of AI-driven workflows.