Releases

Your bot can now raise a helpdesk ticket in the middle of a conversation, so a question that needs a human never gets lost when the chat ends.

🎫 The Create Ticket block

Drag Create Ticket anywhere into your flow. It files a real ticket using details the bot already collected.

• Ticket account chosen explicitly, so a workspace with more than one helpdesk account files to the right place
• Title and description that accept variables, including {sys_current_conversation} to attach the whole chat history
• Agent, department, status and labels picked from your workspace, or left blank to inherit your ticket settings defaults
• Contact details taken from the conversation, or set to custom values
• Confirmation message sent back to the customer

Variables you can use later in the flow

Every ticket writes three variables any later block can reference:

• {ticket_number} the customer-facing ticket id
• {ticket_url} the tracking link you can send to the customer
• {ticket_alias} the internal reference

Tickets raised this way appear in your Tickets list immediately and are searchable like any other ticket.

How to use it

1. Open your bot in ChatMaxima Studio.
2. Drag Create Ticket onto the canvas from the block palette.
3. Pick the helpdesk account, write the title and description, and set routing if you want it.
4. Add a message after it using {ticket_number} so the customer leaves with a reference.

Setting up canned responses no longer means adding them one at a time. Upload a worksheet and create the whole set in one go.

📥 Bulk import

Open Settings, go to Canned Responses and click Bulk Import. Upload an XLS or XLSX file and the first sheet is imported.

• Short code is required, up to 50 characters, without the leading slash
• Content is required, up to 1000 characters. Bulk import creates text responses
• Status is optional, Active or Inactive, and defaults to Active when left blank

Up to 500 rows per upload. Short codes you already use are skipped rather than overwritten, so re-running an import is safe.

How to use it

1. Go to Settings and open Canned Responses.
2. Click Bulk Import, then Download Sample Worksheet.
3. Fill in your short codes and content, keeping the sample headers.
4. Upload the file. Anything skipped is reported back to you.

WhatsApp templates now accept named placeholders like {{order_id}} alongside the numbered {{1}} style, so a template reads like the data it carries.

🏷️ Named variables end to end

Meta supports named parameters on message templates, and ChatMaxima now speaks both formats everywhere a template is used.

• Template editor with a new Add Variable menu for inserting numbered or named placeholders at the cursor
• Broadcasts that map your contact fields onto named parameters
• Bot flows that fill named parameters from flow variables
• API and MCP sends that accept the same named keys

Named variables make a template far easier to read and to hand over. {{order_id}} tells you what belongs there; {{3}} does not.

How to use it

1. Open Campaigns and create or edit a WhatsApp template.
2. Click Add Variable and choose the named format.
3. Give the variable a name that matches your data, for example order_id.
4. Submit the template to Meta for approval as usual.

Existing templates using numbered variables keep working exactly as before.

We're excited to share the latest improvements to ChatMaxima! Our team has been working hard to enhance your experience with better knowledge management, improved training visibility, and powerful new features.

🎯 Knowledge Source Management Enhancements

Storage Size Tracking

You can now see exactly how much storage each knowledge source uses! We've added:

• Storage size badges on the Knowledge Source management page
• Document count displayed alongside storage information
• Real-time calculation for newly trained content
• Individual document sizes visible when viewing training content

This helps you better understand and manage your AI knowledge base storage.

Improved Document Training Visibility

We've completely redesigned how you view and manage your trained content: 

Metadata Display: Each content chunk now shows:

• Chunk index number for easy reference
• Meta title and description (for web pages)
• Source document name
• Unique vector ID
• Character count

Smart Pagination: Navigate through your training content with ease:

• Page numbers instead of just "Next/Previous" buttons
• Jump directly to any page
• See total page count and chunk count
• Always starts from the beginning when viewing a document

Better Organization: All chunks are now displayed in sequential order based on their position in the original document, making it easier to review and verify your training data.

🔔 Notification System Improvements

Cleaner Error Notifications

We've fixed issues where error notifications contained HTML code or formatting issues. Now all notifications display clean, readable text that's easy to understand.

Console Cleanup

Removed unnecessary debugging messages from the browser console for a cleaner, more professional experience.

📊 MaxReplay Session Analytics (Private Beta)

Live Session Monitoring

Track visitor activity in real-time with our enhanced MaxReplay features:

• Live watch functionality to see sessions as they happen
• Real-time event streaming for immediate insights
• Session duration tracking with time elapsed for each page visit
• Improved playback controls for reviewing recorded sessions

Better Navigation

• Fixed URL handling throughout MaxReplay interface
• Improved back button functionality
• Streamlined session viewing experience

🔧 Technical Improvements

Behind the scenes, we've made several improvements to ensure better performance:

• Optimized content checking - Faster validation of trained documents
• Batch processing - More efficient handling of multiple documents
• Better error tracking - Comprehensive logging for troubleshooting
• Document status management - Clearer indication of training progress

🐛 Bug Fixes

• Fixed notification display issues in the bell icon
• Resolved pagination starting position problems
• Corrected storage size calculations for existing documents
• Fixed session playback initialization errors
• Improved error message formatting

What's Next?

We're continuously working to improve ChatMaxima based on your feedback. Stay tuned for more exciting features and enhancements! 

Questions or feedback? Reach out to our support team - we'd love to hear from you!

We’re excited to introduce OneTap, a powerful enhancement to the Live Chat widget that lets you add multiple social and communication shortcuts for your visitors.

What’s New

• Multi-Channel Buttons: Add quick links to Facebook Messenger, WhatsApp, Instagram, Telegram, SMS, and Phone.

• Expandable Widget Panel: When users click the live chat icon, a sleek panel displays all your social options in one place.

• Customizable Handles: Enter your own social media IDs, WhatsApp number, Telegram bot, email, and phone number.

How to Enable

• Log in to the ChatMaxima Dashboard.

• Navigate to Quick Access → Channels → Web Chat.

• Click Actions → Edit Widget Settings.

• Add your social media handles, WhatsApp number, Telegram bot, email, or phone number.

• Click Submit to generate the revised widget code.

• Paste the code into your website’s footer block.

With OneTap, your Live Chat widget becomes a full communication hub, giving visitors instant access to the channels they prefer.