🚀 New Feature Release: Default Assignment Settings + Round-Robin Agent Distribution

We’re excited to roll out a powerful new update that puts more control and automation into your hands for managing incoming conversations across all supported channels — Web, WhatsApp, Instagram, Facebook Messenger, Telegram, and SMS.

🔧 What’s New?

You can now predefine default settings for incoming conversations at both the Channel and Account level:

✅ Default Department Assignment
👨‍💼 Default Agent Assignment
🏷️ Default Status Setting

This means every new incoming message will automatically follow your predefined routing logic — helping your team respond faster and more consistently.

⚙️ Added Support: Automatic Round-Robin Agent Assignment

In addition to the Manual Assignment method, you can now enable automatic Round-robin distribution of conversations among available agents within a department.

🚀 Benefits of the Update

• Faster Response Times: Conversations are instantly routed to the right department and available agent — no manual intervention needed.

• Improved Organization: Maintain a clean and consistent workflow across all your messaging channels.

• Better Team Collaboration: Round-robin ensures fair load distribution among agents, reducing burnout and improving morale.

• Higher Customer Satisfaction: Customers connect to the right person faster, with fewer delays and misroutes.

• Scalability Made Easy: Whether you’re handling 10 or 10,000 messages, the automated routing keeps your support flow efficient.

🎯 This update is perfect for teams aiming to improve first response time, eliminate manual bottlenecks, and scale operations across multiple channels.

Try it out today from your ChatMaxima dashboard and supercharge your support operations!